Why did Facebook announce the closure of the M project?
Recently, Facebook announced the closure of the M project, which is a virtual assistant who depends on humans to help deal with user issues and requirements. This is the second artificial intelligence project to be shut down following Facebook's suspension of the robot R&D project. This service has been available for almost two and a half years, but many users do not understand this service. Because M is a limited beta, only about 10,000 Facebook Messenger users in San Francisco can buy it.
David Marcus, head of the FacebookMessenger team, announced in August 2015 that FacebookM will start testing a new service called M today. M is a personal digital assistant within Messenger. It can perform some simple tasks and find information on behalf of users. It is supported by artificial intelligence technology and receives training and supervision from people.
Unlike other AI-based services on the market, M can perform tasks on behalf of users. It can purchase items, send gifts to loved ones, book restaurants, arrange trips, appointments and other things. This is just the initial stage of making M a large-scale service, allowing people who use Messenger to complete tasks one by one in all sorts of things. This is a good idea. Users are very satisfied with this, but why suddenly choose to stop? ?
Remember that Facebook stopped AI R&D. Do you suspect that the machine invented a new language? Although there was no apparent accident in this suspension, Facebook believes that there is a huge imbalance between what the artificial intelligence technology used by M and humans has to do, and therefore cannot be expanded.
In addition, many mobile phone voice assistants, such as Siri, can easily complete the work that M can accomplish. This shows that M is not of great value.
Alex Lebrun, the founder of Wit.ai who started the project, explained: "We hope to start with something bigger and truly give people what they need."
The project shows that the algorithm can indeed learn and be a human assistant, but it will cost too much to extend to all Facebook Messenger users.
M will stop providing personal services on January 16. This is a bad case for user interaction products. Facebook said that it will provide new roles for contractors who serve M. For example, content review may require more professionals.
It is not difficult to see from the two stoppage events that Facebook is very rigorous about artificial intelligence, and every project tries to be consistent with the original idea. Once the project starts to deviate, Facebook will immediately adjust, even at the expense of the entire project.
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